Return Policy
Thank you for choosing our cap business! We value your satisfaction and want to ensure that you are completely happy with your purchase. Please take a moment to review our return policy outlined below.
1. Eligibility for Returns:
- Returns will only be accepted for unused and undamaged caps in their original condition, with all tags and packaging intact.
- Caps that show signs of wear, stains, alterations, or damage caused by the customer will not be eligible for a refund.
- Customized or personalized caps, including those with embroidery, printing, or other modifications made specifically at the customer's request, cannot be returned unless they are defective or incorrect due to our error.
2. Return Procedure:
- To initiate a return, please contact our customer service within 14 days from the date of delivery.
- Provide your order number, a detailed description of the issue, and any supporting evidence such as photographs if applicable.
- Our customer service team will assess your request and provide further instructions on how to proceed with the return.
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the cap is defective or incorrect due to our error.
- We recommend using a trackable shipping method and retaining proof of postage for your records.
- If the return is approved, we will reimburse the original shipping cost paid by the customer for the initial purchase.
4. Refund Process:
- Upon receiving the returned cap, our team will inspect it to ensure it meets the eligibility criteria mentioned in point 1.
- If the cap is deemed eligible for a refund, we will process the refund within 7 business days.
- The refund will be issued using the original payment method used during the purchase.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange a cap, please follow the return procedure outlined in point 2 and place a new order for the desired cap separately.
6. Non-Returnable Items:
- Apart from the exceptions mentioned in point 1, the following items are non-returnable:
- Caps purchased from third-party retailers or resellers.
- Caps acquired through promotional or giveaway campaigns.
7. Damaged or Defective Items:
- If you receive a damaged or defective cap, please contact our customer service within 14 days from the date of delivery.
- Provide your order number, a detailed description of the issue, and any supporting evidence such as photographs.
- We will evaluate the case and provide a suitable resolution, which may include a replacement or refund.
Please note that this return policy applies only to purchases made directly from our cap business. If you bought our products through a third-party retailer or reseller, their return policy and procedures will apply.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We appreciate your support and look forward to providing you with quality caps and excellent service.